Q: How do I submit a purchase order for surgical instruments?
A: To purchase, use our ‘products’ listing, select the catalogue number and send the order to [email protected]
Q: Am I able to order a bespoke custom made procedure pack as the one I want isn’t on the website?
A: We can supply any type of procedure pack subject to the specific minimum box quantity requirement. To find out more, please contact our customer service team at 01254 395151 for further details or email: [email protected]
Q: I’m not able to find the exact product I want. I’m also not sure why you have different codes for the same items?
A: Each type of code belongs to a specific quality grade of instrument as follows……
(1): AS- Codes are for the reusable theatre surgical instrument quality
(2): SU- Codes are for the single use surgical instrument quality
Q: How long will my delivery take?
A: All orders received before 3pm are dispatched the same day for next day delivery, subject to stock availability.
Q: I can’t find what I’m looking for on your website?
A: If there is a product that isn’t visible on the website or you not sure whether we supply it then, please contact our customer service team at 01254 395151 or email: [email protected]
Q: What is your returns policy?
A: We have a 100% guarantee of satisfaction. If for any reason you are not completely satisfied with any of our products, you may return them for a prompt refund or exchange. To validate our warranty, please ensure all instruments follow our care guidelines
Q: Can I get care and maintenance instructions for the reusable instruments we are wishing to process?
A: We have a dedicated documented policy on how Accrington Surgical’s reusable instruments should be maintained and washed. To get a copy of this electronically or a hard-copy, just contact our customer services team at 01254 395151 or email: [email protected]
Q: I need a copy of your ISO standard certificates, but I can’t find these on your website. Can I get a copy of these certificates?
A: We are able to send over electronic copies of our up-to-date ISO 9001, ISO 13485 and MDD 93/42/EEC certificates. We are also able to post hard copies of the certificates if you wish as an alternative. Just contact our customer services team at 01254 395151 or email: [email protected]
Q: How do I find prices for products on the website?
A: To locate prices please call 01254 395151 with the correct product code and our customer service team will provide a price and if applicable, a minimum order quantity. You can also email: [email protected] with a price inquiry and our team will provide a response to the inquiry
Q: Can I obtain an Accrington Surgical Instrument Suppliers Ltd products catalogue?
A: Yes. Please contact our customer services team via: [email protected] to request a catalogue. We will require the delivery address and for a specification as to which catalogue you are requesting. We have various catalogues for the following categories: single use instruments, reusable surgical instruments, single use packs, dental surgical instruments, podiatry surgical instruments, electro-surgery surgical instruments, ophthalmic surgical instruments etc…